Filing a Claim

Once you have purchased your VSA you can access your coverage in a few simple steps!

Step 1

BEFORE having any covered repairs made, you or your dealer repair facility must contact TFS at 1-800-228-8559

Monday - Friday 7am - 7pm Central Time
Saturday 8am - 1pm Central Time

If your vehicle becomes inoperable outside of our business hours, you may proceed with necessary repairs, but please note that all other terms and conditions on your VSA Agreement will apply. It is your responsibility to contact TFS at the number listed on the next available business day for claim authorization.

Step 2

Present your Vehicle Service Agreement to your repair facility/dealer when requesting repairs on your vehicle.

Step 3

Make sure to save any receipts throughout your vehicle repair process, including lodging or dining receipts. Please refer to your Agreement for valid repairs and expenses. Should you need to seek reimbursement from TFS, you will need to mail receipts to:

Toyota Financial Services
PO Box 9550
Cedar Rapids, IA 52409-9550

Please allow 30 days for reimbursements.

Step 4

Upon completion of covered repairs, anticipate to pay your deductible (if applicable), plus any charges for non-covered repairs or services.